PetSmart confirms it's discontinued a beloved toy

Jul 15, 2023

PETSMART has confirmed that a beloved cat toy has been discontinued.

Customers are dissatisfied with the retailer's decision to pull the toy from shelves.

A customer tweeted at the company to find out whether her cat's favorite toy - the Whisker City® Wire Bug & Mouse Teaser Cat Toy - was still being sold.

"@PetSmart do you have any of this toy left? The mouse is my cats favorite toy, and she carries it around with her everywhere. We neeeeed a replacement and all the stores in Las Vegas are sold out :( pls help!" the customer tweeted.

She also included a video of her cat playing with the toy.

When the customer pulled the toy out of the bag, the cat gave a "tail hug," as described by the owner.

But PetSmart soon responded confirming the upsetting news.

"Hi, Shan. Unfortunately, this cat toy has been discontinued," the company tweeted.

PetSmart apologized and offered the customer a coupon to help find a new toy for her cat.

The toy was a wire with different attachments - a bug and a mouse - and was meant to keep cats entertained and pouncing around during playtime.

PetSmart still has the toy displayed on its website for about $8.

However, it is not being sold in all stores and, based on the company's tweet, won't be restocked.

Several similar options are offered on PetSmart's website.